WeDoAI LLC Subscription, Billing & Cancellation Policy

Effective Date: January 1, 2026

1. Overview

This Subscription, Billing & Cancellation Policy ("Policy") governs all subscriptions, recurring services, software access, managed platform services, consulting services, implementation services, and other products and services (collectively, the "Services") provided by WeDoAI LLC ("WeDoAI," "Company," "we," "our," or "us").

This Policy forms part of the WeDoAI Terms of Service. By purchasing or using our Services, you agree to this Policy.

2. Subscription Services

Certain Services are provided on a recurring subscription basis, including but not limited to:

Managed Platform Services

CRM Services

AI Solutions

Voice AI Services

Websites & Hosting

Marketing Automation

Email & SMS Services

Technical Support

Managed Maintenance

Cybersecurity Services

Consulting Retainers

Custom Software Maintenance

API & Integration Services

Subscriptions automatically renew unless otherwise stated in your Service Agreement or canceled in accordance with this Policy.

3. Billing

Invoices are due on the date specified on the applicable invoice.

Unless otherwise agreed in writing:

Subscription fees are billed in advance.

Project invoices are due according to the agreed payment schedule.

Implementation or setup fees may require payment before work begins.

Taxes, government fees, domain registration fees, third-party licensing costs, telecommunications charges, and other applicable fees remain the Client's responsibility unless expressly included.

Failure to receive an invoice does not relieve the Client of payment obligations.

4. Payment Authorization

By purchasing recurring Services, you authorize WeDoAI to charge the payment method provided for all recurring subscription fees, approved one-time charges, taxes, and other applicable charges associated with your Services.

It is the Client's responsibility to maintain accurate and current payment information.

Declined or expired payment methods do not relieve the Client of payment obligations.

5. Failed Payments

If a payment attempt is declined or otherwise unsuccessful, WeDoAI may:

Retry the payment method on file;

Request an alternative payment method;

Suspend or restrict Services;

Delay implementation or project work;

Suspend public-facing systems;

Assess applicable late fees where permitted by law.

Repeated payment failures may result in account suspension or termination.

6. Late Payments

Any invoice not paid by its due date shall be considered overdue.

WeDoAI reserves the right to:

Assess late payment charges where permitted by law;

Assess a late payment fee of up to ten percent (10%) of the overdue balance where permitted by applicable law and not otherwise addressed in a written agreement;

Suspend Services;

Restrict account access;

Disable platform features;

Pause active projects;

Delay implementation work;

Delay asset transfers;

Refer delinquent accounts for collection.

The Client agrees to reimburse WeDoAI for reasonable collection costs, attorneys' fees, court costs, and other expenses permitted by applicable law.

7. Suspension of Services

If payment is not received by the applicable due date, WeDoAI may immediately suspend or restrict any portion of the Services without prior notice.

Services subject to suspension may include, but are not limited to:

CRM access

Websites

Landing pages

Funnels

Hosting

Client portals

AI Agents

Voice AI

Email services

SMS services

Automation workflows

API integrations

Domains managed by WeDoAI

DNS management

Technical support

Managed maintenance

Analytics

Reporting dashboards

Customer-facing applications

Custom software

Integrations with third-party services

Public-facing websites, landing pages, applications, portals, or other hosted systems may be placed offline, disabled, suspended, redirected, placed into maintenance mode, or otherwise made inaccessible until all outstanding balances have been paid.

Suspension shall not constitute a breach of contract by WeDoAI.

8. Continued Billing During Suspension

Suspension of Services does not pause recurring subscription charges.

Recurring subscription fees, hosting fees, licensing fees, maintenance fees, and other recurring charges continue until Services are formally terminated in accordance with this Policy or another written agreement.

9. Reinstatement

Suspended Services may be restored following:

Payment of all outstanding balances;

Payment of any applicable reinstatement, recovery, or administrative fees;

Completion of any required security or compliance reviews.

While WeDoAI will make commercially reasonable efforts to restore Services promptly, restoration may require reasonable processing time and coordination with third-party providers.

10. Cancellation

Unless otherwise provided in a signed agreement:

Clients may cancel recurring Services by providing at least thirty (30) days' prior written notice.

Cancellation does not:

Refund previously paid amounts;

Cancel outstanding invoices;

Waive payment obligations for Services already rendered.

Recurring billing continues through the effective cancellation date.

11. Refund Policy

Except where required by law or expressly stated in a written agreement:

All payments are non-refundable.

This includes, without limitation:

Subscription fees

Setup fees

Implementation fees

Consulting fees

Migration fees

Development fees

Custom programming

Training

Support services

Professional services

Third-party licensing fees

Partial use of the Services does not entitle the Client to a full or partial refund.

12. Chargebacks & Payment Disputes

Clients agree to contact WeDoAI in writing before initiating any chargeback or payment dispute.

Initiating a chargeback does not relieve the Client of payment obligations where Services were provided.

If a chargeback is determined to be unfounded, the Client remains responsible for:

Outstanding balances;

Chargeback fees;

Collection costs;

Administrative costs; and

Reasonable attorneys' fees where permitted by law.

WeDoAI reserves the right to suspend Services while payment disputes remain unresolved.

13. Asset Transfers

Upon receipt of all outstanding payments, WeDoAI will begin the transfer or release of transferable Client-owned assets within a commercially reasonable timeframe.

Transferable assets may include:

Contacts

Opportunities

Pipelines

Calendars

Conversations

Forms

Websites

Funnels

Media

Client-owned domains

Other Client-owned data

Transfers may depend upon:

Technical compatibility;

Destination account readiness;

Third-party approvals;

DNS propagation;

Communication provider requirements;

Vendor processing times; and

Other factors beyond WeDoAI's reasonable control.

WeDoAI does not guarantee immediate completion of any transfer.

14. Client Property

Upon payment in full of all outstanding balances, the Client retains ownership of Client-created content and Client-owned data.

WeDoAI retains ownership of its:

Proprietary templates

Automation frameworks

Internal workflows

Snapshots

Documentation

Prompt libraries

Implementation methodologies

Internal software

Business processes

Training materials

Intellectual property

Internal AI configurations

Nothing in this Policy transfers ownership of WeDoAI's proprietary materials.

15. Domains, DNS & Third-Party Services

Where WeDoAI manages domains, DNS, hosting, telecommunications services, email services, or other third-party subscriptions on behalf of the Client, continued operation of those services depends upon timely payment.

Failure to maintain payment may result in suspension, expiration, cancellation, or loss of access to third-party services beyond WeDoAI's reasonable control.

WeDoAI shall not be liable for interruptions resulting from actions taken by third-party providers.

16. Account Abandonment

If Services have been terminated and the Client fails to complete any necessary transfer process within ninety (90) days following written notice, WeDoAI may permanently remove Client data from its managed systems, subject to applicable law.

The Client is solely responsible for maintaining independent backups of its data.

17. Changes to Pricing

WeDoAI reserves the right to modify subscription pricing upon reasonable prior notice.

Pricing changes shall not affect invoices previously issued or contractual pricing commitments then in effect.

18. Limitation of Liability

WeDoAI shall not be liable for any interruption, suspension, deletion, restriction, loss of access, loss of rankings, loss of business opportunities, or other damages resulting from:

Non-payment;

Failed payment methods;

Violation of the Terms of Service;

Violation of the Acceptable Use Policy;

Cancellation by the Client;

Legal requirements;

Security concerns;

Third-party provider actions beyond WeDoAI's reasonable control.

19. Questions Regarding Billing

Questions regarding invoices, billing, or payments should be submitted in writing.

Email: [email protected]

20. Contact Information

WeDoAI LLC

Website: https://wedoai.io

Email: [email protected]

Phone: +1 (772) 320-5996