Monthly
5 hours of support included
Response within 24 hours
Issue resolution within 72 hours
99% uptime guarantee
Monthly
10 hours of support included
Response within 12 hours
Issue resolution within 48 hours
99.9% uptime guarantee
Monthly
20 hours / Unlimited support included
Immediate response (within 1 hour)
Issue resolution within 24 hours
99.99% uptime guarantee
Communication Tools: Weekly updates, 2 monthly visits
Support Channels: Email
Communication Tools: Detailed monthly audit reports
Support Channels: Email, Phone
Communication Tools: Real-time AI alerts & priority handling
Support Channels: Email, Phone, Chat, Onsite
Hourly
No Customization Included
Hourly
Limited Customization (predefined scope)
In plan
Full Customization
Monthly / Annually
Escalation process goes through the standard queue
Annual commitment
Escalation process includes a senior engineer assigned
Multi-year engagement
Escalation process provides direct access to executive cybersecurity leadership
Vulnerability Scanning & Reporting
Managed Endpoint Detection & Response (EDR)
Phishing Simulation & Security Awareness Training
Compliance Consulting (SOC 2, HIPAA, PCI-DSS)
Real-Time Threat Intelligence Integration#
Secure Network Architecture Consulting
Newsletter
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